Customer service: (604) 800 3714

GET STARTED

MEAL DELIVERIES

Frequently Asked Questions

We offer a wide range of convenient delivery times, and offer delivery up to 2x per week to ensure maximum freshness!

Ideally, someone should be home to accept the delivery. It’s food after all. And although our bags have cooler packs, we don’t recommend leaving food outside. That said, if you prefer us to leave it unattended, we will.

Our delivery schedule is:

Vancouver

Monday and Thursday from 8:00-10:30am

Sunday, Wednesday from 4:00pm-9:30pm

 

Our delivery zone is below, if unsure please check with us and we can confirm.

Your meals will arrive fresh and fully cooked in a reusable thermal bag. They are individually portioned in 100% recyclable, microwavable plastic containers. Salads and snacks come in biodegradable, compostable containers. Just pop them into the fridge and heat them up when you’re hungry!
Unfortunately due to the large volume of orders we produce and for sanitary reasons, we cannot use reusable containers for individual meals. We can, however, use reusable containers if you’re on the family dinner plan. We do use biodegradable containers for most of our salad-based meals, as well as for our snack packs. The plastic meal containers are fully recyclable.

PLANS & PRICING

Frequently Asked Questions

Yes, you can buy 2 or more plans under the same account, however you just need to purchase each individual plan one at a time. you are wanting to reach, please get in touch so we can guide you to the best plan that will allow you to reach those targets.
Our “Meat Eaters” plans are an Omnivore package, meaning you’ll receive a variety of all the different types of meals we offer.
Simply register for any of our meal programs online. Here’s how:
  • 1.Click Sign Up
  • 2.Click Create Account.
  • 3.Select a membership option that works for you.
  • 4.Pay online for the first week of service
  • 5.Check your email for an Intake Questionnaire. Fill it out and send it back.
  • 6.We’ll schedule your first delivery.
We sure do! Our Family Dinner plan feeds 3 or more people.

PAYMENT & PROMOTIONS

Frequently Asked Questions

No. Your membership will automatically renew each week unless you request to pause or cancel it. If you are going away temporarily, let us know before our deadlines Wednesday @ 1PM for Sunday/Monday orders and Saturday @ 1PM for Wednesday/Thursday orders and we can pause your membership (and payment) until you return. If you are cancelling, please provide one week’s notice.

ORDER MANAGEMENT

Frequently Asked Questions

You have two options:

1.We create meals for you.

Based on your in-depth answers to your Intake Questionnaire, including your likes and dislikes, we’ll create meals that we think you’ll love. You can provide feedback ongoing and we’ll continue to modify the menu to satiate you best.

2.You make your own selections.

We will send you a menu the week before each delivery date. Choose and customize what you’d like to eat and we’ll make it for you.

You can customize to fit your needs. Check our all of the options under Choose Your Mealplan when you’re logged in. If we don’t have an option that works for you, email us. We’ll try to customize a plan for you.
Usually within a few days. Our cut-off for Sunday/Monday deliveries is sign-up by Wednesday at 1:00pm For Wednesday/Thursday deliveries, it’s Saturday at 1:00pm.

Have questions we didn’t answer?